General FAQs
Find answers to common queries about our products and services.
What types of products do you offer?
Tecgear offers a wide range of products designed for both consumers and businesses. You can explore our catalog on our website for detailed information.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@tecgear.co. Changes can only be made before your order has shipped.
Do you have a newsletter?
Yes! Subscribe to our newsletter for updates on new products, special promotions, and more.
How can I stay updated on your promotions?
You can follow us on our social media channels or subscribe to our newsletter for the latest promotions and updates.
What should I do if I have technical issues with my product?
If you experience any technical issues, please contact our support team at support@tecgear.co for assistance.
Can I provide feedback on your products?
Absolutely! We value your feedback. You can send your comments or suggestions to support@tecgear.co.
Where can I find user manuals or product guides?
User manuals and product guides can usually be found on the product page on our website. If you need further assistance, feel free to contact us.
How can I report a problem with my order?
If you encounter any issues with your order, please contact us at support@tecgear.co with your order number and a description of the problem.
Shipping Policy
Get all the details on how your orders are shipped and what to expect.
What are your shipping options?
We offer various international shipping options at checkout. The method you choose will determine the delivery speed and cost.
How long does it take to process my order?
All orders are processed within 1-2 business days. Please note that we do not process orders on weekends or holidays.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment's status.
What should I do if my order arrives damaged?
Inspect packages upon arrival and do not sign for damaged packages. Report any damage to the delivery service and provide us with the damage claim number. We’ll assist you in obtaining compensation.
Are there customs fees for international orders?
Yes, international orders may be subject to customs fees, import duties, and taxes determined by your country. These charges are the responsibility of the customer.
Return & Refund Policy
Understand our return process and how to get your money back.
What is your return policy?
Returns and exchanges are accepted within 30 days of receipt. Products remain covered under the manufacturer’s warranty after 30 days.
How do I initiate a return?
To initiate a return, contact us at support@tecgear.co with your order details. Ensure items are in brand-new condition, unused, and in original packaging.
Who pays for return shipping?
Return shipping fees are the buyer’s responsibility.
How long does it take to process a refund?
Refunds are processed within 15 business days after we receive the returned item. Please note that shipping costs paid at purchase are non-refundable.
What should I do if I receive the wrong item?
Write content to answer to common questions your customers may have about your products, shipping policies..
Warranty Policy
Learn about the coverage and claims process for your products.
What does the warranty cover?
All Tecgear products are covered by a 1-year manufacturer warranty against defects in materials and workmanship.
How do I make a warranty claim?
Claims must be submitted within 14 days of noticing a defect. Include your order number and a clear video of the defect when contacting us at support@tecgear.co.
Are there any exclusions to the warranty?
Yes, the warranty does not cover aesthetic defects, damage from improper use, or damage caused by external factors like accidents or fire.
Can I transfer my warranty to someone else?
The warranty applies only to the original purchaser. Subsequent owners receive the product "as is," and attempts to transfer the warranty will void it.
What happens if I need service after the warranty period?
Repairs or replacements outside the warranty period may incur handling, transport, and customs costs.
For B2B Customers
Explore our offerings and support for business customers.
Do you offer bulk purchasing for businesses?
Yes, we welcome bulk orders for businesses. Please contact our B2B team at the B2B Contact Form for pricing and availability.
What are the minimum order quantities for B2B purchases?
Minimum order quantities may vary by product. Please reach out to our B2B team for specific requirements based on your needs.
Can I customize products for my business?
Yes, we offer customization options for certain products. Please contact our B2B team to discuss your requirements and available options.
What payment methods do you accept for B2B transactions?
We accept various payment methods, including bank transfers and major credit cards. Our B2B team will provide you with the necessary details when you place an order.
How can I contact your B2B team?
You can reach our B2B team at through the B2B Contact Form for inquiries and assistance.
If you have additional questions, don’t hesitate to get in touch. We’re here to help!
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.